Customer service platformEvery conversation in one platform. With AI beside your team.
WhatsApp, email, chat and phone in the same inbox, with an AI copilot, automations, SLAs and real time reports. Built for operations that need to grow without losing control.
- Rollout guided by our team
- Native integration with Clicksmart
- WhatsApp groups with AI analysis
- GDPR and LGPD compliant
Mariana Costa
WhatsApp · Logistics team
I can reschedule it for Saturday, from 8am to 12pm, at no extra cost. Shall I confirm that for you?
Mariana Costa
Aurora Home · customer since 2023
Tags
SLA
Average satisfaction
4.9
over 6 previous conversations
5M+
conversations handled with OpenClick
400%+
ROI reported by customers
24/7
AI support, with no queue
1
screen for every channel
Companies that trust OpenClick
Every channel. One single screen.
Stop switching between tabs and apps. Every conversation lands in the same inbox, with the customer's full history right beside it, no matter where they wrote from.
- Official and unofficial WhatsApp, email, chat and API channels
- Unified history of contacts and companies
- Tags, saved filters and agents working a conversation together
Connected channels
5 activeOfficial and unofficial
1,842
conversations
Shared mailboxes
624
conversations
Website chat
Customizable widget
498
conversations
Phone
Recording and transcription
211
conversations
Channels via API
Your app or system
307
conversations
Everything lands in
3,482 conversations in 1 inbox
The support that happens in a group, under control.
A good share of strategic accounts talks to you in a WhatsApp group, and that is exactly where requests get lost in the thread. Clickdesk brings those groups into the same inbox, with an owner, tags and SLAs, and the AI reads what was said to point out what is still open and who is waiting for an answer.
- Groups in the same queue as the rest of your support, with an owner and SLA
- The AI spots the request inside the thread and opens the ticket
- Sentiment, recurring topics and open items analyzed per group
OpenClick · Starian
12 participants · 4 from your team
Camila · Starian
Folks, the August report closed with the total out of line.
09:12
Diego · Starian
Same here, I can confirm. Can anyone look into it today?
09:14
The AI spotted the request and opened ticket #2368
AI analysis · last 7 days
Main topic
Monthly closing
Sentiment
Needs attention
No reply
2 requests
First reply
7 min
A copilot that suggests. Agents that resolve.
Clickdesk's AI reads the conversation, looks into your company's knowledge base and suggests the right answer in seconds. On the advanced plans, AI agents handle conversations on their own and hand them to a human with the full context.
- Reply suggestions grounded in your company's knowledge
- Autonomous AI agents with smart handoff
- Knowledge base with articles and translations
Rafael Nunes
WhatsApp · now
I am sorry about the trouble, Rafael. I found the duplicate charge and the refund goes through within 5 business days, straight to your card. Shall I open the request now?
AI agent · conversation #9214
- Understood the customer's request
- Checked the invoice in the finance system
- Handed it to Finance with a summary
Rules that work while your team talks to customers.
Route conversations, prioritize strategic accounts and fire replies without anyone having to remember. The SLA follows every conversation and warns you before the clock runs out.
- Automations by event, condition and action
- Macros that run several actions in one click
- SLAs for first reply, next reply and resolution
VIP customers on WhatsApp
Ran 1,284 times this month
First reply SLA
Decisions made with data, not with hunches.
Track volume, response time, AI resolution and each agent's performance in real time. Build your own reports and export them to a spreadsheet whenever you need.
- Real time metrics dashboard
- Report builder with CSV export
- Audit trail of every action in the account
Support overview
Last 7 daysConversations
3,482
+12%
First reply
1m 48s
-23%
Resolved by AI
64%
+8 pp
Satisfaction
4.8
-0.1
Conversations by channel
A complete platform, from first contact to final report
Campaigns
Segmented WhatsApp and email broadcasts, with scheduling and delivery tracking.
WhatsApp templates
Create templates, submit them for Meta approval and follow their status without leaving the platform.
WhatsApp groups
Groups handled like any other conversation, with an owner, an SLA and the AI reading along.
Calls
Phone calls logged in the conversation, with recording and automatic transcription.
Forms
Form links sent in the conversation, with answers saved to the contact.
Contacts and companies
Contacts linked to companies automatically by email domain.
Custom fields
Your own business data on contacts, companies and conversations.
Teams and routing
Organize agents into teams and send each conversation to whoever resolves it.
Roles and permissions
Fine grained control over what each profile can see and do in the account.
Canned responses
Shortcuts for your most used replies, keeping the tone of support consistent.
API and webhooks
A stable API with idempotency and signed webhooks to integrate with your systems.
Audit trail
A record of who did what and when, for governance and compliance.
Clicksmart integration
OpenClick's AI opens the conversation and hands it to your team with the full context.
A plan for every stage of your operation
Start by organizing support and move into automation and AI at your team's pace. Every plan includes a rollout guided by OpenClick.
To organize your support
Starter
For teams that want to leave scattered conversations behind and centralize everything in one place.
On request
Tailored to the size of your operation
The essentials to get started:
- Omnichannel inbox
- WhatsApp, email and chat
- Contacts, companies and history
- Tags, canned responses and filters
- Teams and conversation routing
- Metrics dashboard
To scale with automation and AI
Premium
For growing operations that need productivity, predictability and AI in their daily work.
On request
Tailored to the size of your operation
Everything in Starter, plus:
- AI copilot with knowledge base
- Automations and macros
- SLAs with deadline alerts
- Custom reports
- Official WhatsApp with templates
- Campaigns and forms
For large operations
Enterprise
For companies that require autonomous AI, deep integration, governance and dedicated follow up.
On request
Tailored to the size of your operation
Everything in Premium, plus:
- Autonomous AI agents
- Calls with recording and transcription
- API v1 and webhooks
- Custom roles and permissions
- Full audit trail
- Dedicated success manager
Quer ver tudo em detalhe? Compare todas as funcionalidades
Compare every feature
See in detail what each plan includes.
Governance and security at the level large companies require
Official partners
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Microsoft Azure
Google Cloud
SalesforceAccess control
Roles and permissions define exactly what each person sees and does.
Audit trail
Every action is logged, with author and timestamp, available whenever you need it.
Reliable integration
An API with a stable contract, idempotency and webhooks signed with HMAC.
Privacy
Data handling aligned with GDPR and LGPD, with a dedicated channel for data deletion.
Frequently asked questions
What is the difference between official and unofficial WhatsApp?
Official WhatsApp uses Meta's API: it requires approved templates to start conversations and offers more stability at high volume. The unofficial one connects an existing number and allows free form messages. Clickdesk works with both, and our team helps you pick the right fit for your operation.
How does WhatsApp group support work?
The group enters the inbox like any other conversation, with an owner, tags and an SLA. The AI follows what is said, spots when someone has made a request and opens the ticket, and it also consolidates sentiment, recurring topics and open items for each group in the report.
Can I change plans later?
Yes. The plan follows the growth of your operation. When it makes sense to add automations, AI or integrations, just talk to our team.
How does the rollout work?
Our team stays close from start to finish: connecting channels, setting up teams and canned responses and, on the plans with AI, preparing the knowledge base.
Does Clickdesk work together with Clicksmart?
Yes. The integration is native: Clicksmart's AI can open the conversation, resolve requests and hand them to an agent in Clickdesk while preserving the full context.
Can I integrate with the systems I already use?
Yes. The Enterprise plan includes API v1, with a stable contract, and webhooks to receive real time events in your own systems, such as a CRM, an ERP or internal tools.
See Clickdesk running in your operation
In a short conversation, our team understands your scenario and shows you the right plan for your support.