AI agent orchestratorAI agents that resolve. Inside the platforms you already use.
Clicksmart orchestrates agents trained on your company's data and puts them to work in Zendesk, Freshdesk, Salesforce, Intercom, Movidesk and other platforms. Wherever there is a manual process, a document to read or a repetitive routine, it takes over the operational part and gives your team its time back.
- Runs inside the platforms you already use
- Forged on more than 5 million conversations
- Process automation and document analysis
Dashboard
Filters
Statistics
Total interactions
42318
Unique chats
9864
Total users
5127
Total questions
21190
Retention
74.82%
AI response time
6.42s
AI handling time
2.31min
Select an assistant
Human metrics require a specific assistant.
Retention over time
Retention rate (%), analyzed per assistant
80–90%
of conversations resolved without a human
5M+
conversations that trained our AI
400%+
ROI reported by customers
24/7
available, on any channel
Companies that trust OpenClick
Agents that only answer what your company knows.
The agents are trained on your business's documentation, policies and real support history. When the information is not in the knowledge base, none of them improvises: the conversation goes to a human with the full context.
- Reading and analysis of documents, contracts, manuals and spreadsheets
- Answers that cite the source, so your team can check
- Continuous learning from the conversations already resolved
Knowledge sources
syncedProduct manual
412 articles
Help center
Website
268 pages
Confluence
Wiki
86 spaces
Google Drive
Documents
1,340 files
The window is 30 calendar days from delivery, with the product unused and in its original packaging.
Exchange policy, section 4.2
The knowledge base grows on its own
+148 articles created by the conversations themselves
Several agents, each one doing what it does best.
Instead of one generic bot, Clicksmart coordinates agents specialized by subject, product or department. It decides which agent takes each request, reads the documents involved, calls the systems it needs, runs the process end to end and passes the baton to a human when the moment comes.
- Agents specialized by product, department, process or customer
- Operational routines executed and external systems queried
- Handoff to someone on your team with the whole history
Flow: duplicate invoice
runningIdentifies the customer
Tax ID confirmed in the conversation
Queries the ERP
October invoice still open
Issues the copy
Due date moved to Nov 5
Delivers it in the chat
PDF and payment code sent
If any step fails, the conversation goes to a human with the history and the exact point of failure.
No ticket needed
Resolved in 4.2 seconds
You do not switch tools. We move into yours.
Clicksmart works inside the platforms your team already knows. No migration, no retraining, no duplicated knowledge base: the agents work in the original tool, with data coming from the system where it already lives. That is why it fits any operation with a manual process to automate, not only a support one.
- Zendesk, Freshdesk, Salesforce, Intercom, Movidesk and other platforms
- Native integration with Clickdesk, from OpenClick itself
- Proprietary systems via API, with a stable contract
Clicksmart
orchestrating 6 agents
Zendesk
Freshdesk
Salesforce
Intercom
Movidesk
Clickdesk
Jira and Confluence
Systems via API
The agents work inside the platform your team already uses. The data stays in its system of origin, with no copy and no parallel database.
Every conversation becomes a decision, not just an answer.
The Clicksmart dashboard consolidates trends, bottlenecks and opportunities into reports ready for decision making, with retention, accuracy and response time per agent. Your company starts to understand what the customer needs before they ask.
- Executive reports generated automatically
- Topics, pain points and purchase intent spotted in conversations
- Metrics for resolution, accuracy and savings generated
Executive report
generated automatically, October
Resolution
87%
+9 pp
Accuracy
99.2%
stable
Savings
R$ 214k
this month
Most discussed topics
Delivery time
1,284+18%
Duplicate invoice
946-12%
Exchange and return
612+6%
Questions about the plan
418+31%
Questions about the plan grew 31% after the new pricing table. Worth revisiting the pricing page.
From knowledge to execution, inside your platform
Knowledge base
Documents, websites, manuals and internal systems become the AI's memory, with governance over every source.
Semantic search
The AI understands the intent behind the question, not only the words, and finds the right information.
Document analysis
Contracts, reports, invoices and spreadsheets are read, interpreted and summarized for whoever has to decide.
Agent orchestration
Several specialized agents, with automatic routing and handover mid conversation.
Ready made connectors
Zendesk, Freshdesk, Salesforce, Intercom, Movidesk, OpenClick's own Clickdesk and other platforms.
API and webhooks
Integration with proprietary systems and real time events for your backend.
Multi language
Support in the customer's language, with the same knowledge base behind it.
Any channel
WhatsApp, website chat, email and your own channels, with the same agents behind them.
Performance dashboard
Retention, accuracy, first response and handling time per agent, filtered by customer and period.
Content governance
Control over who publishes, reviews and approves what the AI is allowed to answer.
Answer audit trail
Every answer is logged with the source consulted and the timestamp.
Executive reports
Trends, bottlenecks and opportunities consolidated without a manual spreadsheet.
Clickdesk integration
The agents open the conversation and hand it to your team preserving the whole context.
A plan for every stage of your operation
Start with one agent answering the most frequent questions and grow into several agents running processes at the heart of your operation. Every plan includes training guided by OpenClick.
To start resolving
Starter
For companies that want to take repetitive questions off their team and answer right away, with the right information.
On request
Tailored to the volume of your operation
The essentials to get started:
- One agent trained on your knowledge base
- Answers that cite the source
- Support on WhatsApp, chat and email
- Handoff to human support
- Accuracy and resolution dashboard
- Guided initial training
To resolve and execute
Premium
For operations that need agents acting in their systems, not just answering, with business intelligence at the end of the month.
On request
Tailored to the volume of your operation
Everything in Starter, plus:
- Several agents with automatic routing
- Connectors with Zendesk, Freshdesk, Salesforce, Intercom, Movidesk and others
- Flows that query and update systems
- Answers with images, videos and documents
- Automatic executive reports
- Multi language support
For critical operations
Enterprise
For companies and public bodies that require orchestration at scale, deep integration, governance and dedicated follow up.
On request
Tailored to the volume of your operation
Everything in Premium, plus:
- Proprietary systems via API
- Agents per business unit or customer
- Knowledge governance and approval
- Full audit trail of agent answers
- Webhooks and real time events
- Dedicated success manager
Quer ver tudo em detalhe? Compare todas as funcionalidades
Compare every feature
See in detail what each plan includes.
The agents answer within the rules your company sets
Official partners
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Microsoft Azure
Google Cloud
SalesforceControl over what the agents know
You decide which sources feed the knowledge base and who can publish or review content.
Answer audit trail
Every answer is logged with the agent, the source consulted and the timestamp, ready to check at any moment.
Reliable integration
An API with a stable contract and signed webhooks to connect the agents to your systems.
Privacy
Data handling aligned with GDPR and LGPD, with a dedicated channel for data deletion.
Frequently asked questions
Do I need to replace my Zendesk, Salesforce or Movidesk?
No. Clicksmart works inside the platform your team already uses. The agents answer there, with history and reports staying where they have always been. If switching ever makes sense, OpenClick's own Clickdesk is the alternative.
Is Clicksmart only for customer support?
No. Support is the most common use, but Clicksmart fits any operation with a manual process, a document to analyze or a repetitive system lookup. Legal, finance, back office, procurement and technical support use the same agents: they take over the operational part and the team keeps the decisions.
Can the agents make up an answer?
No. Clicksmart answers exclusively based on your company's documentation and data. When there is not enough information, the conversation is escalated to a human with the full context preserved.
Do I need to reorganize my knowledge base first?
No. The agents learn from the material that already exists, in documents, websites, internal systems and your own support history. During the rollout, our team points out what is worth adjusting.
How long does it take to go live?
It depends on the volume of content and the integrations. Our team guides the initial training from start to finish, from organizing the sources to the first tests with real conversations.
Does Clicksmart work together with Clickdesk?
Yes. The integration is native: the agents open the conversation, resolve what they can and hand it to an agent in Clickdesk preserving the whole context.
Which platforms does Clicksmart integrate with?
Zendesk, Freshdesk, Salesforce, Intercom, Movidesk, OpenClick's own Clickdesk and other market platforms, plus sources like Jira, Confluence, Google Drive and OneDrive. The Enterprise plan integrates proprietary systems via API, with webhooks for real time events.
See the agents running inside your platform
In a short conversation, our team understands your scenario and shows where orchestration pays off first.